🔒 Privacy Policy

At MatrixNodes, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services.

1. Information We Collect

• Account Info: Name, email, phone, billing information
• Usage Data: Server usage, IP addresses, resource metrics
• Support: Communication history and technical details
• Payment: Payment method details (securely processed)
• Website: Browser type, device info via cookies

2. How We Use Your Information

• Provide, maintain, and improve VPS hosting services
• Process transactions and send related information
• Send technical notices, updates, security alerts
• Respond to support requests and inquiries
• Monitor trends, usage, and activities
• Detect and prevent fraudulent transactions
• Comply with legal obligations

3. Data Security & Protection

• Encryption: SSL/TLS (HTTPS) for all data transmission
• Secure Storage: Encrypted databases with access controls
• Access Controls: Authorized personnel only
• Regular Audits: Security assessments and vulnerability scans
• DDoS Protection: Advanced mitigation systems
• 99.9% Uptime: Redundant infrastructure

4. Data Retention

We retain data as long as necessary to provide services and comply with legal obligations. Billing data retained for 7 years per Indian tax laws. Account deletion removes data within 30 days.

5. Information Sharing

We do NOT sell your personal information. We may share only when:

• With your explicit consent
• With trusted service providers (payment processors, email services)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with business transfers (with notice)

6. Your Privacy Rights

• Access: Request copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion (subject to legal obligations)
• Restriction: Request restriction of processing
• Portability: Receive data in machine-readable format
• Object: Object to processing for certain purposes

7. Cookies & Tracking

• Essential: Required for basic functionality
• Analytics: Help understand website usage
• Preference: Remember your settings

You can control cookies through your browser settings.

8. Third-Party Services

Our site may link to third-party sites (Discord, Instagram, payment processors). They have their own privacy policies. We are not responsible for their practices.

9. International Data Transfers

Our services are hosted in India. By using our services, you consent to data transfer to and processing in India.

10. Children's Privacy

Our services are not for children under 13. We do not knowingly collect data from children under 13.

11. Changes to This Policy

We may update this policy with notice via website posting and email for significant changes.